We are a professional skin and laser clinic specialising in skin and laser treatments for the face and body. We pride ourselves on delivering the highest quality products and treatments with exceptional customer service and care.
Where did it all begin?
Founded 7+ years ago by Jacqui and Ray, our beginnings were humble. We started off in a large, old, run-down building in the back streets of Golden Square. We leased one of two really small rooms within a Pilates studio. There was literally a table, a chair, and a portable massage bed. The property itself was surrounded by barbed-wire fences. Looking back now, it probably wasn’t the best choice of location but hey… you’ve got to start somewhere, right?
Fast forward to today and we’ve come a long way. Now with our own large, multi-room spacious suite located within Bendigo Day Surgery, stocking a large range of skincare from brands like SkinCeuticals, skinbetter science and DermaCeutic – just to name a few.
A decent upgrade we’d say!
There are still big things still to come… and plans are in motion to make it happen!
Jacqui is the one who will be performing all your treatments. With more than 15 years experience – she is highly trained, educated and knowledgeable in all things skin. You’ll be made to feel comfortable and confident in her presence.
You may not meet Ray in person, but he is always in the clinic working behind the scenes. He will usually be the one replying to your emails, developing policies and procedures, updating the website, and the occasional social media update.
What we do.
Although we started the business as a ‘beauty salon’, Jacqui’s life-long passion for skin quickly saw the direction of the business change. A driving factor and motivator for this change was the lack of any real education that was being provided to clients that were seeking help with their skin.
You’d visit a skin clinic and be prescribed a bunch of products and treatments but no one really explained the ‘why’. Why these treatments; why these products? How do they work? Why is my skin condition occurring? How does my skin function? So many why’s… so few answers!
Education is at the core of everything we do and we strive to explain the ‘why’ at every stage of the process!
How we do it.
There is so much misleading information out there. From ridiculous marketing claims made by product manufacturers, to so called skin and laser ‘experts’ that don’t even know the difference between “photosynthesising” and “photosensitising”.
You can think of it as the wild-west, but without the sheriff!
We don’t waste time on products and treatments that are no more than fads, trends and gimmicks. Products that simply have no clinical data to support the often ridiculous claims being made.
We are continually searching the globe and go to great lengths to ensure you get the very best treatments and products money can buy. Products that are backed by clinical data and have the evidence to support their claims.
Our training and education is second to none! In fact, before our clinicians will even be allowed to touch a client, they will need to go through a thorough and detailed training program. They will need to demonstrate their knowledge and competence at a high level and continue to upskill and stay up to date.
Why choose us?
There are so many skin clinics – there is certainly no shortage when it comes to choice. What there is a shortage of is highly qualified and competent skin experts that actually know what they are doing. If there is one thing we can guarantee you above all else – this is where we excel.
We hope to never leave you wondering ‘why’. Why was this particular product or treatment prescribed. If by chance we do, then you’re always welcome to contact us and we’ll make sure we get you get the answers you need.
Of course, some people may not want the nitty-gritty, and that’s perfectly fine. You just want to visit us, get professional, accurate and educational advice, and know that it’s going to work. If that’s you, then you can be confident in our knowledge and skills to deliver that.
You’re not just another number to us. We respect you as an individual, we respect your time, and we value your business – which is why all of our solutions are tailored and developed specifically for you.