Memberships

Many of you joined our membership program in the early days. Since then, we’ve worked hard to make membership much more simple, fair and accessible to more people based on the feedback we received.

If you’re currently on one of the old membership plans, you’ve got two options:

Option 1: Keep your membership exactly as it is today. Your membership will automatically end once your current 6 month period is up. We’ve already applied the necessary changes our end to ensure no further payments are debited beyond the current 6 month period.

Option 2: You sign up for the new membership offering using the form below. Your old membership ends immediately and the new one will take effect.

If you have any further questions or concerns, please contact us.

Your weekly payments of $29.90 are allocated to your account as credit. This credit can then be used to pay for treatments and products. As a member, you’ll also receive the associated discounts.

Yes! Regardless of how much credit you have, you’re still entitled to discounts.

The only requirement to continue receiving discounts is that your weekly payment of $29.90 is paid on time each week.

No, unless stated otherwise!

We don’t generally discount or offer specials to the public. If we do, they will be provided as ‘as is’ and can not be used in conjunction with any other special or discount – including your membership discount.

You can however use any credit you may have to purchase the special.

The memberships offer exclusive specials, discounts and benefits that are otherwise not available. If you were able to join for free and then cancel at any time, memberships wouldn’t be viable so we do require a small commitment on your behalf.

We believe the Joining Fee is a small price to pay given the inclusions. You get it all back anyway assuming you remain a member for a minimum of 6 months and make all the required payments as scheduled.

The Joining Fee also helps to eliminate any fake/fraudulent submissions that may occur.

Yes it is.. but you must remain a member for a continuous 6 months and make all weekly payments as scheduled.

Absolutely not! You can choose when and how to use your credit.

It’s your credit! It’s your choice!

Cosmetic Injectables are not provided by us directly. They are provided by a 3rd party medical practitioner that you will pay directly on the day of your treatment. You do not pay us for these.

We are looking at ways that we might be able to include injectables but for now, it’s not possible.

This is a limitation of our booking software – it’s not a decision we made!

If it were possible to use existing credit to book online, we would certainly allow it.

If you choose to book online, you will need to pay a deposit as you always have. The balance will be deducted from your credit on the day (if you have credit available).

Alternatively, you can call us to book your appointments or visit us in person. Any credit on file can then be used to secure your appointment.

You can cancel your membership at anytime and for any reason – no questions asked.

However, please remember that if you cancel your membership earlier than 6 months from the date you signed up (before making 26 consecutive payments of $29.90), then your joining fee will be forfeited.

Memberships are somewhat exclusive. At any stage, we may prevent new signups to ensure we can accommodate the members we already have.

If we find we can accommodate more members, we may open it back up again. In any case, they will always remain an exclusive offering and will always be limited in numbers.

No. All payments must be made on a weekly basis via credit card. There is no option to pay in full, upfront.

No. Your membership doesn’t give you priority over someone else when booking appointments.

Whether you have a membership or not, the dates and times available are the same for everyone. Dates and times are allocated on a first come first served basis. This means planning your time carefully, booking in advance, and making sure you attend your booked appointments as scheduled.

Buy Now Pay Later (BNPL) services such as Afterpay and Zip charge us significant fees. When you factor in the discounts and benefits we are offering, it would make them unsustainable if we were to allow Afterpay and Zip payments on top of that.

While you have a membership and are receiving the discounts, you can not use Afterpay, Zip or any other BNPL service.