Shipping & Delivery

How we deliver

We use Australia Post for all orders except for bulky/large items. For bulky/large items, we will find a suitable courier.

Shipping Costs

Shipping costs will be noted when checking out. Orders over $99 qualify for free Express Post.

Shipping Time Frames

How long your item takes to arrive will depend on a number of factors but generally speaking:

During peak periods such as Christmas and New Year, it may take longer. We take no responsibility for, nor can we be held liable for any delays in shipping once they have been posted.

Tracking Information

You will be provided with tracking information once your order has been shipped.

Providing Accurate & Correct Information

You must provide us with correct and accurate postal details upon checkout. We recommend providing a postal address such as a workplace or residence where someone is likely to be home and/or able to accept the package on the day of delivery.

We do not accept international orders.

Local Pickup

If you wish to pick up your order in person, please select Local Pickup during checkout.

Orders will generally be available for pickup within 2~ hours however you must wait for confirmation (sent via email and SMS) before visiting the clinic. Please bring valid photo identification with you. If we can not verify who you are, your products will not be released.

All orders must be collected within 5 business days or a 20% fee will be charged.


Change of Mind

We do not offer refunds for change of mind purchases.

If you would like to exchange your item(s) for something else (or a store credit), we are happy to do this providing:

Please choose your products carefully. If you're unsure if a product is suitable for you, please contact us before purchasing.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo.

Allergies / Reactions

We do not offer refunds or exchanges for products that cause any kind of allergic reactions. If you experience an unexpected reaction to a product, stop using it immediately and seek professional advice.

Although cosmetic products are generally considered safe and reactions are rare, they are not always suitable for everyone. If you're unsure and would like advice prior to purchasing, please contact us. We can not guarantee that reactions won't occur, but we will do our best to help mitigate them.

There are no guarantees that your skin won't react with certain products and/or ingredients. Everybody is different and what works for one person may not work for another. For this reason, you take full responsibility for the purchase and understand that should a reaction occur, no refunds, credits or returns will be accepted and Stellar Skin & Body Pty Ltd can not be held liable or accountable.