We make every effort to dispatch your order within 24 hours of receiving it. Orders placed on Saturdays, Sundays and public holidays are processed the following business day.
We charge a flat rate, Australia wide postage fee per order. This fee will be noted upon checkout.
For orders exceeding $99, shipping is free!
It is your responsibility to provide correct and accurate postal details upon checkout. We recommend providing a postal address such as a workplace or residence where someone is likely to be home and/or able to accept the package.
Depending on where you are located, orders may take anywhere from 2~ to 7~ days to reach you. Tracking numbers will be provided.
We do not accept international orders.
You are always welcome to pickup your order from our studio. Simply select the Local Pickup option during checkout.
Orders will generally be available for pickup within 2~ hours however, please wait for confirmation (sent via email) before visiting the studio. Please bring valid photo identification with you. If we can not verify who you are, your products will not be released.
Please ensure you collect your order within 7 business days.
We are happy to refund/exchange your items if you change your mind however, you will be responsible for all shipping costs to and from us. A restocking fee of 20% also applies.
You must contact us via email within 7 days of your order date if you wish to exchange your items.
We do not refund shipping costs.
The items you wish to return or exchange must arrive back to us in original packaging, unused, undamaged, in 100% brand new condition.
We strongly recommend that when shipping the items back to us, you use a reputable courier, ensure the contents are packed safely and securely.
In the unlikely event that you receive an item that you believe is faulty, not as described, or has become damaged in the shipping process, please contact us by email immediately (within 7 days).
You will be required to send photos and a description of the damage.
You are purchasing products that although generally considered safe for all skin types and all skin conditions, are still designed to be prescribed by a professional within our clinic. For this reason, you take full responsibility for the purchase and understand that should an allergic reaction occur, no refunds, credits or returns will be accepted.