Delivery
How we deliver
We use Australia Post for all orders except bulky/large items. For bulky/large items, we will find a suitable courier.
- We attempt to post all orders placed before 2pm on the same day. If we are unable to post on the same day, your order will be posted the following morning.
- Orders placed after 2pm will be posted the following day.
- Orders placed on Saturdays, Sundays and public holidays are processed the next business day.
Shipping Costs
We charge a flat rate per order. You will have the option to select which rate you prefer during checkout.
- Regular Post: $9.95
- Express Post: $14.95
For orders of $149 or more, Australia Post Express is free!
Shipping Time Frames
How long your items takes to arrive will depend on a number of factors but generally speaking:
- Regular Post: approx. 3-10~ business days
- Express Post: approx. 1-3~ business days
During peak periods such as Christmas and New Year, it may take longer. We take no responsibility for, nor can we be held liable for any delays in shipping or lost packages once they have been posted.
Tracking Information
You will be provided with tracking information once your order has been shipped.
Providing Accurate & Correct Information
You must provide us with correct and accurate postal details upon checkout. We recommend providing a postal address such as a workplace or residence where someone is likely to be home and/or able to accept the package on the day of delivery.
We do not accept international orders.
Local Pickup
If you wish to pick up your order in person, please select Local Pickup during checkout.
Orders will generally be available for pickup within 2~ hours however you must wait for confirmation (sent via email and SMS) before visiting the clinic. Please bring valid photo identification with you. If we can not verify who you are, your products will not be released.
All orders must be collected within 5 business days or a 20% fee will be charged.
Returns
Change of Mind
We do not offer refunds for change of mind purchases.
If you would like to exchange your item(s) for something else (or a store credit), we are happy to do this providing:
- The item(s) you wish to exchange are unopened/unused, in original packaging, and in as-new condition.
- Shipping costs both to and from us will be your responsibility.
- You must ensure the item(s) you wish to exchange are packaged and sent back to us safely and securely. If we receive the item(s) in a damaged/faulty state, no exchange will be offered.
- You must notify us within 7 days from date of purchase that you wish to exchange the items. We must receive the item(s) you wish to exchange within 14 days from date of purchase.
Please choose your products carefully. If you're unsure if a product is suitable for you, please contact us before purchasing. We're here to help!
Faulty Item
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo.
Allergies / Reactions
We do not offer refunds or exchanges for products that cause any kind of allergic reactions. If you experience an unexpected reaction to a product, stop using it immediately and seek professional advice.
Although cosmetic products are generally considered safe and reactions are rare, they are not always suitable for everyone. If you're unsure and would like advice prior to purchasing, please contact us. We can not guarantee that reactions won't occur, but we will do our best to help mitigate them.
There are no guarantees that your skin won't react with certain products and/or ingredients. Everybody is different and what works for one person may not work for another. For this reason, you take full responsibility for the purchase and understand that should a reaction occur, no refunds, credits or returns will be accepted and Stellar Skin & Body Pty Ltd can not be held liable or accountable.